Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use FuelBot services, we may collect the following information:

• Account Information: Name, email address, phone number, company name, and billing information when you create an account.
• Profile Information: Additional details you choose to provide in your user profile.
• Communication Data: Messages, feedback, and support requests you send to us.
• Chatbot Configuration: Settings, customizations, and training data you provide for your chatbots.

1.2 Information We Collect Automatically

• Usage Information: How you interact with our services, including features used, time spent, and user preferences.
• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Log Data: Server logs, error reports, and performance metrics.
• Analytics Data: Chatbot performance metrics, conversation analytics, and usage statistics.

1.3 Information from Third Parties

We may receive information from third-party services you connect to FuelBot, such as:

• Website data when you authorize us to extract content for chatbot training
• Integration data from CRM systems, help desk platforms, or other business tools
• Authentication information from single sign-on providers

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Provide, maintain, and improve FuelBot services
• Process transactions and manage your account
• Train and optimize AI models for your chatbots
• Generate analytics and insights about chatbot performance

2.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you about new features and improvements

2.3 Legal and Security

• Comply with legal obligations and enforce our terms
• Protect against fraud, abuse, and security threats
• Investigate and resolve disputes
• Maintain system security and integrity

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers to help us operate our business:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our services
• Protect the safety of our users and the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to applicable privacy laws.

4. Data Security

We implement industry-standard security measures to protect your information:

4.1 Technical Safeguards

• End-to-end encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication for account access

4.2 Organizational Measures

• Employee training on data protection
• Access controls and principle of least privilege
• Regular security awareness programs
• Incident response and breach notification procedures

4.3 Compliance

Our security practices comply with:

• SOC 2 Type II standards
• GDPR security requirements
• ISO 27001 information security standards
• Industry-specific regulations as applicable

5. Cookies and Tracking Technologies

5.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze website usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

5.2 Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preference center
• Opt-out links provided by third-party services

6. Your Privacy Rights

6.1 General Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

6.2 Regional Rights

GDPR Rights (EU/UK)

If you're in the EU or UK, you have additional rights under GDPR, including the right to restrict processing and lodge complaints with supervisory authorities.

CCPA Rights (California)

California residents have rights under the CCPA, including the right to know about personal information collection and the right to opt-out of sale.

6.3 Exercising Your Rights

To exercise your privacy rights, contact us at privacy@fuelbot.ai or use our privacy request form. We'll respond within the timeframes required by applicable law.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and support your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and prevent abuse

7.1 Retention Periods

• Account Data: Until account deletion plus 90 days for backup recovery
• Usage Data: Up to 2 years for analytics and improvement purposes
• Support Data: Up to 3 years for quality assurance
• Financial Data: As required by tax and accounting regulations

8. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure adequate protection through:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions for certain countries
• Binding Corporate Rules for group transfers
• Your explicit consent where required

9. Children's Privacy

FuelBot is not intended for use by children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without proper consent, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes:

• We'll notify you by email or through our service
• We'll update the "Last Updated" date at the top of this policy
• We'll provide a summary of key changes
• For significant changes affecting your rights, we may seek your consent

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at dpo@fuelbot.ai

Supervisory Authority

EU residents have the right to lodge complaints with their local supervisory authority if they believe their privacy rights have been violated.